Shipping policy

Thank you for shopping with Mausie. We want your experience to be as calm and effortless as our products, so here's everything you need to know about how your order gets to you.

Order Processing
All orders are processed within 1–3 business days (Monday–Friday, excluding holidays). You'll receive a confirmation email when your order is placed, and a second email with tracking once it ships. Orders placed on weekends or holidays are processed the next business day.

Shipping Times
We ship from within the United States. Once your order has shipped, estimated delivery is 3–7 business days, depending on your location. Total time from order to doorstep is typically 4–10 business days.

Please note that these are estimates, not guarantees. Delivery times may occasionally be affected by carrier delays, weather, or high-volume periods outside our control.

Shipping Rates
Shipping costs are calculated at checkout based on your order. Any current free-shipping offers will be applied automatically.

Order Tracking
Once your order ships, you'll receive a tracking number by email. Please allow up to 48 hours for tracking to update after you receive it.

Shipping Destinations
We currently ship within the United States. If you're outside the US and would like to order, please contact us and we'll do our best to help.

Delayed or Missing Orders
If your order hasn't arrived within the estimated window, or your tracking hasn't updated in several days, please reach out to us at Hello@mausie.store and we'll look into it right away. We're here to help.

Incorrect Addresses
Please double-check your shipping address at checkout. We're not able to reroute or refund orders shipped to an address entered incorrectly, though we'll always do what we can to assist.

Questions?
Reach us anytime at Hello@mausie.store